Practice 01 · Agentic Operations

AI workers that take over defined units of work.

We install agentic workflows: systems of AI workers that run a business process end to end, under human oversight, measured against the cost and speed of the process they replace.

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What an installation looks like

An engagement is not a pilot and not a proof of concept. It is the installation of a working process, in five stages.

01

Map

Your process is broken into steps. Each step is classified by volume, risk and the judgement it requires. This mapping decides everything that follows.

02

Staff

Each step is matched to workers from our library of more than 400, each with a defined role, defined tools and defined limits on what it may do without review.

03

Shadow

The system runs alongside your team on real work, producing output that is checked but not released. Accuracy is measured against your current operation before anything changes.

04

Cut over

The process goes live with governance in place: approval gates at the steps that need them, full logging on every action, and rollback if anything drifts.

05

Operate

The workflow runs daily. Performance is reported against the baseline: cost per task, cycle time, error rate. It improves, and the numbers show it.

Where it earns its keep

The best candidates are processes with repeated steps, real volume and clear success criteria.

Finance operations

Invoices, matching, reconciliation

Documents read, matched and posted, with exceptions escalated to a named person rather than buried in a queue.

Client onboarding

Intake to active, without the lag

Forms processed, records created, documents checked and chased, status visible at every step.

Reporting

The weekly pack that writes itself

Data gathered from your systems, analysed, and delivered as a report a director can act on, on schedule, every time.

Support and triage

Every message read and routed

Inbound handled by classification and judgement, resolved where the risk is low, escalated where it is not.

Nothing ships unaudited.

Workers produce recommendations and drafts by default. Output is released only after it clears review: a human sign-off, or an AI auditor operating within defined parameters, chosen per step according to risk. Every action is logged and traceable.

How the governance structure works →

Find out in thirty minutes

A free call with one purpose: a straight answer on whether agentic workflows fit your business. If they do not, we will say so.

Book a 30-minute fit call